Shipping Policy

Important Note: To ensure product quality during warmer months, we are currently requiring expedited shipping to protect the wine from heat damage.

All orders are shipped Monday through Friday via UPS, with an estimated delivery time of 2–6 business days. We offer the following UPS shipping options:

  • Next Day Air

  • 2nd Day Air

We currently ship to addresses within the United States, with the exception of the following states: Arkansas, Delaware, Mississippi, Rhode Island, and Utah.

Adult Signature Required:
UPS requires an adult signature (21+) at the time of delivery. A valid government-issued photo ID must be presented upon receipt. Wine shipments cannot be delivered to anyone under the age of 21.

UPS missed delivery attempt policy:
After one missed delivery attempt, UPS will redirect the shipment to a nearby UPS Access Point rather than re-attempting delivery the next day. The package is held at the Access Point for up to 7 days at no charge. If it isn't picked up within that window, it will be returned.

  • UPS will leave an InfoNotice at the door with the Access Point name and address

  • Tracking will be updated in real time; customers enrolled in UPS notifications will receive an alert

  • At pickup, customers must show a valid ID confirming they are 21+ and that the address matches the shipping label

  • There is no pickup fee

  • The Access Point will be within a 10–15 minute drive of the delivery address — closer in cities, up to 10 miles in rural areas

  • If no Access Point is available nearby, UPS will continue standard delivery attempts and return the package after a third missed attempt


If you have any questions or concerns, please contact our Director of Operations, emily@katewines.com.

availability by state

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